Sama Geeks terms and conditions

This is an English translation for convenience. If there is any difference, the Spanish version prevails.

When you leave your device or request any service at Sama Geeks, you will receive a confirmation email and accept these terms and conditions. Any inspection, consultation or quote may carry a fee depending on the time and resources required.

At Sama Geeks we are fully committed to providing quality service and solving problems with our customers’ devices as efficiently as possible.

For that reason, it is important to set certain terms and conditions that let us keep offering the same level of quality and professionalism to all our customers equally.

1. Quotes

All quotes are valid for 30 calendar days from the date they are issued.

2. Warranties

2.1 Service warranty

All services and replaced parts carry a warranty of up to 30 calendar days after the service status changes to “Ready for pickup” or “Waiting for device”. The customer is notified by email and phone call.

The customer is responsible for reporting any fault or defect, or bringing the device to the shop for repair, before that period ends.

The service warranty only applies if the problem is directly related to the original service. Sama Geeks is not responsible for factory defects that appear in the device during the service period.

2.2 Warranty on new computers

All computers sold as new by Sama Geeks carry a 180 calendar day warranty from the date of purchase.

2.3 Warranty on refurbished computers

All computers sold as refurbished by Sama Geeks carry a 90 calendar day warranty from the date of purchase.

The warranty on computers bought at Sama Geeks only covers software errors and factory defects. It does not cover accidental damage, failures caused by misuse or normal wear and tear.

3. Abandoned devices

a) A device is considered “abandoned” when more than 30 calendar days have passed since the last contact with the customer, by email or phone. All information stored on our drives or servers is deleted 30 calendar days after the service is confirmed as finished or abandoned, to protect the customer’s privacy.

b) After those 30 days, devices are moved to storage. Sama Geeks IS NOT RESPONSIBLE for the condition of the device, accessories, data or information related to that service.

c) After 90 calendar days in storage, Sama Geeks will try to contact the customer at least 3 times by phone or email. If unsuccessful, and in compliance with Mexico’s General Law of Ecological Balance and Environmental Protection, we must send abandoned devices to recycling.

4. About your data

a) Sama Geeks will not disclose or copy any of the customer’s files or personal data, to protect their privacy.

b) For security reasons, backup or recovered data is deleted 30 days after the service is confirmed as finished.

c) Sama Geeks is not responsible for user information, since it may be damaged, corrupted, infected or simply inaccessible due to damage to storage devices.

d) For services that require a backup, only the information inside the user folder is backed up, unless the customer asks us to back up specific files outside that folder.

e) Sama Geeks is not responsible for the total or partial loss of information in any case. The customer is responsible for backing up any information of personal or legal value, as well as email and system settings.